Contact Us
FAQs
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
1. What are the shipping times?
For the Greater Toronto Area, packed boxes ship in 2–3 business days, and assembled bikes in 5–6 days. Canada-wide shipping takes 3–7 business days.
2. Do you offer international shipping?
Currently, EBIKECAN does not offer international shipping.
3. What is the return policy?
Returns are accepted within 30 days of delivery. Items must be unused and in original packaging. A 25% restocking fee and shipping costs apply.
4. Are there items that cannot be returned?
Yes, used products, batteries, special orders, sale items, gift cards, and gifted orders are non-returnable, except in extreme cases of malfunction covered by warranty.
5. How do I initiate a return?
Contact EBIKECAN to receive prior authorization and a prepaid return shipping label. Warranty issues must be resolved before processing a return.
orders
Below are some of are common questions about orders
1. How can I place an order?
Orders can be placed directly through the website’s online store.
2. Can I modify or cancel my order after placing it?
EBIKECAN reserves the right to limit or cancel orders. For changes, contact their support team promptly.
3. What payment methods are accepted?
We accept major credit cards, PayPal, and other standard payment options. You can also purchase our products through financing e-bikes through our trusted partners on our website.
4. Will I receive an order confirmation?
Yes, an email confirmation with order details will be sent upon purchase.
5. How can I contact customer support?
You can reach out via email at sales@ebikecan.ca or service@ebikecan.ca.
Products
Below are some common questions about our products
1. What types of e-bikes does EBIKECAN offer?
EBIKECAN provides a diverse range of e-bikes, including city commuters, folding models, and all-terrain bikes.
2. Are the e-bikes certified for safety?
Yes, models like the Lancet 2.0 are UL 2849 certified, ensuring high standards for electrical and fire safety.
3. Do the e-bikes come with a warranty?
All e-bikes come with a 2-year warranty covering manufacturing defects.
4. Is financing available for purchases?
Yes, financing options are available for e-bikes and accessories.
5. Can I test ride an e-bike before purchasing?
Absolutely! You can book a free test ride through the website.