Shipping Policy

Shipping Methods and Delivery Timeframes: EBIKE CAN is committed to providing our customers with a seamless and efficient shipping experience. We offer the following shipping methods:

  1. a. Standard GTA Shipping: 2-3 business days for a packed box and 5-6 days for assembled bikes. b. Canada Shipping: 1-10 business days. c. International Shipping: Currently we do not offer international shipping.
  2. Please note that delivery timeframes are approximate and may be subject to change due to factors beyond our control, such as adverse weather conditions or unforeseen logistical issues.

  3. Shipping Costs: Shipping costs are calculated based on the shipping method selected, the destination, and the total order value. Customers can view the shipping cost at the checkout before finalizing their purchase. We may offer free shipping promotions from time to time, which will be clearly communicated on our website.

  4. Order Processing: Orders are typically processed within 24 hours of receipt, excluding weekends and holidays. Orders received on weekends or holidays will be processed on the next business day.

  5. Shipment Tracking: Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package through our website or the carrier's tracking system.

  6. Delivery Address It is the responsibility of the customer to ensure that the shipping address provided during checkout is accurate and complete. [Your Company Name] is not responsible for orders shipped to incorrect or incomplete addresses. If an error is discovered, please contact our customer support team as soon as possible to make the necessary corrections.

  7. Shipping Restrictions We currently offer shipping to addresses within Canada. Please note that some products may have shipping restrictions, and we do not ship to P.O. boxes.

  8. Customs and Duties (For International Shipping) Customers ordering products for international delivery may be subject to import duties and taxes. These fees are the responsibility of the customer and are not included in the product price or shipping cost. Customs policies vary by country, and we recommend contacting your local customs office for more information.

  9. Returns and Exchanges For information on our returns and exchanges policy, please refer to our EBIKE CAN Returns and Exchanges Policy.

  10. Contact Information If you have any questions or concerns about our shipping policy, please contact our customer support team:

    Email: sales@ebikecan.com

          Phone: +1 (647) 556-2113

Policy Updates EBIKE CAN reserves the right to make changes to this shipping policy at any time. Updates will be posted on our website with the revised effective date.

By placing an order with EBIKE CAN, you agree to adhere to the terms and conditions outlined in this shipping policy. It is advisable to review this policy periodically to stay informed of any updates or changes.