ASSEMBLY GUIDES
Assemble and Setup your new e-bike in minutes with the help of the official EBC video instructions.
Repair Tutorials
Find video instructions and guides for essential maintenance and repair procedures for your electric bikes
Latest Articles
Check and Adjust the Belt Tension on your GATES CDX Belt Drive System
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FAQs
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
1. What are the shipping times?
For the Greater Toronto Area, packed boxes ship in 2–3 business days, and assembled bikes in 5–6 days. Canada-wide shipping takes 3–7 business days.
2. Do you offer international shipping?
Currently, we only ship ebikes within Canada
3. What is the return policy?
Returns are accepted within 30 days of delivery. Items must be unused and in original packaging. A 25% restocking fee may apply depending on the item condition
4. Are there items that cannot be returned?
Yes, used products, batteries, special orders, sale items, gift cards, and gifted orders are non-returnable, except in extreme cases of malfunction covered by warranty.
5. How do I initiate a return?
Contact EBIKECAN to receive prior authorization and a prepaid return shipping label. Warranty issues must be resolved before processing a return.
6. Is a signature required at delivery?
Yes, for e-bikes and batteries, a signature is usually required due to the item's high value and lithium-ion battery regulations.
orders
Below are some of are common questions about orders
1. How can I place an order?
Orders can be placed directly through the website’s online store, In-person at our shop located in Richmond Hill, or over the phone (from 10 AM - 5 PM).
2. Can I modify or cancel my order after placing it?
Yes! You can change, customize, or cancel your order anytime prior to the items being shipped out.
3. What payment methods are accepted?
We accept all major Credit Cards, Debit, Google Pay, PayPal; as well as financing options through our partners Klarna & PayPlan by RBC.
4. Is financing available for purchases?
Yes, financing options are available for e-bikes and accessories.
4. Will I receive an order confirmation?
Yes, an email confirmation with order details will be sent upon purchase.
5. How can I contact customer support?
You can reach out via email at sales@ebikecan.ca or service@ebikecan.ca.
Additionally you can reach our shop by phone MON-SAT 10AM-5PM | (647) 556 - 2113
Products
Below are some common questions about our products
1. What types of e-bikes does EBIKECAN offer?
EBIKECAN provides a diverse range of e-bikes, including city commuters, folding models, and all-terrain bikes.
2. Are the e-bikes certified for safety?
Yes, all Ebikecan models are tested and certified to UL-C Standard including UL-2271 and UL-2849 Standards.
3. Do the e-bikes come with a warranty?
All e-bikes come with a comprehensive 2-year warranty covering manufacturing defects, including the frame, electrical components and other non-wear and tear items.
5. Can I test ride an e-bike before purchasing?
Absolutely! You can book a free test ride through the website.
6. What is the lifespan of an e-bike battery?
Most e-bike batteries last 3-5 years, depending on usage and care. EBC Batteries are rated to retain 80% of their original capacity after 1500 charge cycles. Proper charging and storage can extend battery life.
7. Does pedaling charge the battery?
No, e-bikes do not recharge the battery through pedaling. The
battery must be charged using the provided charger and a standard outlet.
8. CanI ride my e-bike like a regular bicycle?
Yes, you can! Most e-bikes are designed so you can pedal them manually, just like a
regular bike—even when the motor is off or the battery is removed.